Effective Date: July 18, 2026
At Century Cinemax, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase movie tickets, or use our services.
1. Information We Collect
We may collect the following information when you interact with us:
Personal Information
- Full name
- Email address
- Phone number
- Billing information (where applicable)
- Booking details
Technical Information
- IP address
- Browser type
- Device information
- Cookies and website usage data
Payment Information
Online payments are processed through secure third-party payment providers. Century Cinemax does not store your complete payment card details.
2. How We Use Your Information
We use your information to:
- Process movie ticket bookings
- Send booking confirmations and e-tickets
- Provide customer support
- Notify you about schedule changes or booking updates
- Improve our website and cinema services
Respond to your enquiries - Send promotional offers and newsletters (only if you have opted in)
- Comply with legal and regulatory obligations
3. Cookies
Our website uses cookies to:
- Remember your preferences
Improve website functionality - Analyse website traffic
- Enhance your browsing experience
You may disable cookies through your browser settings, although some website features may not function properly.
4. Sharing Your Information
We do not sell or rent your personal information.
We may share your information with:
Secure payment processors
Technology service providers
Booking system providers
Government or regulatory authorities where required by law
All third parties are required to protect your information and use it only for the services they provide.
5. Marketing Communications
If you subscribe to our newsletter or promotional updates, we may occasionally send information about:
- New movie releases
- Special offers
- Promotions
- Events
- Exclusive screenings
You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
While we strive to use commercially acceptable means to protect your data, no method of electronic transmission or storage is completely secure.
7. Data Retention
We retain your personal information only for as long as necessary to:
- Complete your booking
Provide customer support - Meet legal, accounting, or regulatory requirements
- Resolve disputes
When no longer required, your information will be securely deleted or anonymised.
8. Your Rights
Depending on applicable law, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal data
Withdraw consent for marketing communications - Request a copy of the information we hold about you
9. Third-Party Links
Our website may contain links to third-party websites or services. Century Cinemax is not responsible for the privacy practices or content of those external websites.
10. Children’s Privacy
Our services are intended for general audiences. We do not knowingly collect personal information from children without appropriate parental or guardian consent where required by law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page with a revised effective date.
12. Contact Us
If you have any questions regarding these If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
Email: info@centurycinemax.com
Phone: +256 + 256 786 224908
Website: www.centurycinemax.com